Most of the chapters have brilliant, real life anecdotes as well as exercises to try. The book is so full of great suggestions to implement in conversations that I was almost overwhelmed with where to begin when I finished it. The author thoughtfully provided a user guide at the back to help with this. The only drawback I found for a young graduate would be that the book was originally targeted to a business audience. Don't let that deter you, though. The stories and lessons are still applicable.
I will be reading this book multiple times in the next few years. It was the best $17.50 CAD I've spent on a book in a while.
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